These terms and conditions form the agreement between Parent Prep (ABN 942879477720) (“Parent Prep”, “us” “we” “our”) and our clients (“you”, “your”). By engaging the services of Parent Prep you acknowledge that you have read, and accept these terms. These terms may change from time to time so please ensure that you familiarise yourself with them, if you book further services with us.
This agreement commences on the date that you make a booking with us and continues until we have provided our services or as otherwise terminated.
Parent Prep offers a variety of services to assist parents and families with the arrival of a new baby, both before and after the birth. All of our services are described in detail on our website, and include individual in-home services or group workshops. This agreement applies to all the services provided by Parent Prep. Our services are provided on a discretionary basis and we reserve the right to decline to attend or continue with a booking.
Our in-home services are aimed at assisting parents, so it is a requirement that you are present in your home with us at all times. Clients must inform Parent Prep at the time of booking, of any special needs that need to be accommodated including any cultural, religious or other requirements, allergies, illnesses, diseases, medical or health conditions of you and your baby. You agree that all information provided to Parent Prep is true and correct at all times and that you will provide updated information if there is a change. Our services require active participation and co-operation and in so far as possible, the services should be provided in an environment that is conducive to learning including being free from distractions and interruptions such as television, or receiving telephone calls. Parent Prep educators will only be present for the period of the booking and the booking end time will not be extended.
In order to secure your appointment or attendance at our workshop, we require full payment upfront. Our pricing differs depending on which service you require. Bookings for our in-home services are made directly with Parent Prep and we will provide you with an email setting out the prices that apply. We also advise that:
- In home Parenting Preparation and 4th Trimester Education Service: is offered to two attendees. Additional fees apply for each extra attendee.
- Group Classes: are booked online through a third party booking agent and a small booking fee applies.
Our cancellation policy varies depending upon the services that you have booked. We can facilitate rescheduling of appointments in so far as availability permits and your payment will be used to secure your new booking. If we cannot accommodate your request for a new date the cancellation policy will apply.
In home Parenting Preparation and 4th Trimester Education:
Where you cancel your appointment we will deduct our cancellation fee and reimburse the remainder of your funds as follows:
- Cancellation up to 2 weeks prior to appointment: full refund provided.
- Cancellation between 2 weeks and 48 hours prior to appointment: a 30% refund provided.
- Cancellation within 48 hours of appointment: your payment is forfeited.
Our group classes have limited places available and are held at a third party venue. For this reason group class fees are non-refundable.
Third party products
Our services include providing advice about third party products and providing information about the effect that certain products or ingredients may have on a baby. This advice is based upon the scientific research of others and independent research conducted by Parent Prep. Any recommendation made by us is based upon our opinion only and we do not have any affiliations as agent or otherwise, with any of the companies whose products we may recommend, provide or use.
Third party services
If Parent Prep is of the opinion that you may benefit from a certain service, we may recommend that you engage a third party specialist. Parent Prep has trusted affiliates that we may recommend to clients but there is no obligation to engage a specialist recommended by us. While we may at times receive referral fees from third party providers, our recommendations are only based upon what is in your best interest. Parent Prep makes no warranties or representations about third party services, other than what is described to you. Any engagement of a third party forms a new agreement between you and the third party, with all rights existing between you and the third party.
Warranties and Indemnities
Parent Prep early parenting educators will hold appropriate division 1 nursing qualifications, be registered with AHPRA and hold a Working with Children Check at all times and will comply with the laws as they relate to working with children and as they apply in the health services industry. Parent Prep does not provide any guarantees or warranties that clients will achieve specific results or accomplishments, as our aim is to give you information and teach you parenting techniques and skills.
Parent Prep educators are immunised against whooping cough and provide our services in accordance with appropriate hygienic standards.
All parties agree and accept that the services provided by Parent Prep require the co-operation of and participation by clients in order to be effective.
You are responsible for ensuring that all relevant insurances are held and that our services are provided in a safe environment. You agree to indemnify Parent Prep representatives for any injury, loss, or damage that arises to the Parent Prep representative or his/her belongings while on your premises. You also agree to indemnify Parent Prep against any loss or damage or claim that arises from any incorrect information provided, or withheld by you.
Group classes are held at third party venues, and Parent Prep is not liable for any loss, damage or claim that may arise from your attendance at that venue.
Online bookings are made through a third party service provider. Once you leave the Parent Prep site, you will be subject to the third party’s terms and conditions and privacy obligations. Parent Prep does not have control or responsibility over the content or security of third party linked Sites and we do not provide any guarantees or warranties in relation to the functionality or security of that third party provider.
Parent Prep does not warrant that the functional aspects of our Site will be error free or that the site, its content or the server are free of viruses or other harmful components. Parent Prep maintains current anti-virus software, however to the extent provided by law, we do not guarantee against third party interference. Parent Prep does not warrant that the site will be uninterrupted or error-free, or that site or its content will be compatible with third party software or hardware. Parent Prep is not liable for any default or outage, or other event beyond our reasonable control.
Emergency Health event
You understand that Parent Prep is not providing health services to you and does not substitute for health services treatment of any condition, disease or disorder.
Parent Prep is not responsible or liable in any way for any medical or health issue that is experienced by the baby during a session with us (including but not limited to asthma, allergic relations, seizures). Our services are provided by a Registered Comprehensive Nurse, and should a medical emergency arise you authorise us to provide emergency treatment as deemed necessary.
Parent Prep is the owner of all proprietary rights (registered or unregistered) in the ‘Parent Prep Manual’ and clients are provided with a copy for personal use only. Parent Prep retains all publishing ownership and other rights in the ‘Parent Prep Manual’ and reproduction, re-sale, or any other commercial use is not authorised.
Terms of Service and Termination
The terms of this Agreement shall continue for each appointment and will automatically renew under the same terms and conditions unless otherwise terminated. This Agreement may be terminated at any time subject to the payment of outstanding fees. Fees paid for services rendered or appointments cancelled without the required notice are not refundable. Parent Prep reserves the right to terminate this agreement if a breach of the terms occurs. Parent Prep also reserves the right to terminate if the unfortunate event occurs that the services cannot be delivered to you, in which case you will be entitled to a refund for any services not yet delivered.